Reporting a New Claim (FNOL)
FNOL, or First Notification of Loss, refers to notifying your insurance broker or company that you have been involved in an accident, or need to make a claim under another section of your policy such as theft or accidental damage.
When contacting to report your claim, the advisor you speak with will ask you some questions about the circumstances, the vehicles involved and other related information. It is important that you have as much detail to hand as possible to assist with recording the events of the claim. This will help to ascertain fault, and minimise the costs of settling the claim.
Notifying your insurance company as soon as possible can reduce the cost of the claim against you.
Checking Existing Claims
It is common for drivers who have previously reported a claim to check up periodically on its progress. Most companies involved in handling claims will make satisfactory effort to keep the claimant updated throughout the process, although there will always be times when this falls short of expectation.
If you are looking for an update on an existing claim or wish to provide additional information relating to a previously reported claim, please contact using the number below.
claims@brokerassured.co.uk
What to do in the event of a claim
